Everything your team needs

Full-featured helpdesk without the bloat. Real-time, multi-channel, built on modern tech.

Unified Inbox

All your customer conversations in one place.

  • All channels in one view (email, chat, WhatsApp, Instagram)
  • Conversation threading and history
  • Tags, priorities, and statuses
  • Assignment to agents or departments
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Real-time Collaboration

Work together without stepping on each other's toes.

  • See who's viewing a conversation
  • Typing indicators
  • Collision detection (no duplicate replies)
  • Internal notes and @mentions
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Knowledge Base

Help customers help themselves.

  • Public and internal articles
  • Collections and categories
  • "Was this helpful?" tracking
  • Search analytics (find content gaps)
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SLAs & Time Tracking

Keep your team accountable and measure what matters.

  • First response and resolution time targets
  • Business hours and holiday calendars
  • Breach warnings and escalations
  • Per-ticket time tracking
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Automation

Let the system handle the repetitive stuff.

  • Trigger-based rules (on create, update, time elapsed)
  • Auto-assign, auto-tag, auto-respond
  • Webhook integrations
  • SLA escalation workflows
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Team Management

Organise your team the way you work.

  • Departments and roles
  • Granular permissions
  • User invitations
  • Audit logging
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Ready to see it in action?

Join the waitlist and be the first to try Tuki when we launch.

Join the Waitlist